I still am not happy that they've got the 180 day limit, and have tried to register my concern/complaint/issues in a reasonably polite and friendly way, basically trying to say, yes you're a business as such you can pretty much do as you like, I think you should change what you're doing though cause as a customer I'm more likely to go with someone else if you don't. Of course I'm a minor customer so I don't really know how much they'll really care. I mean in the last year I've only spent 3-4 euros... Definitely on the minor side.
Also I don't like this use of the term 'credit', I think of it as I am purchasing a product, the product isn't the right to call a phone, I am pre-purchasing that phonecall! So if I want to call someone 2 years down the track, you should allow me to! At least that's my opinion, of course commercial reality is something completely different.
Anyways here's that email that I sent back:
Just wanted to say thank you for reviewing my case and re-instating my credit. Also thank you for the details on the expiry, I understand why you've imposed that limitation, I was surprised at it being only 180 days. Realising that it's Skype's prerogative to set it's Terms of Service, can you record somewhere that I at least think that it should be of a longer duration? (also what happens to that unclaimed credit? [I've been unable to find any details of where it goes on the Skype pages])
Also want to request that more detailed information be supplied on the 'Help' section of your website, searching for 'Balance Expiration' I was only able to find http://support.skype.com/index.php?_a=knowledgebase&_j=questiondetails&_i=38 which was about 20 or so items down, and didn't provide much detail. Namely what happens after the expiry? (This is a rhetorical question, as I now know what happens, point is that the help section is unclear).
Again thank you for your response, I look forward to continuing to use Skype and will make sure I make use of the phone calls at least once every 180 days.